Developed 3-tier transformation blueprint: strategic, executive, and PMO layers.
Designed governance cadence and change management protocols.
Embedded DGA’s governance playbooks across IT, operations, and CX units.
Facilitated workshops and simulations to institutionalize compliance.
Executed technical and process-level integration with Nafath, Tawakkalna, Absher.
Unified digital platforms under one service management architecture.
Designed digital quality assurance models.
Introduced BI tooling and self-service dashboards for real-time oversight.
Re-platformed legacy services for omnichannel readiness (web, mobile, open APIs).
Publish service catalogs and embedded feedback loops for continuous improvement
Measurable Impact
Emerged Qiyas-ready with a benchmark digital model that supports national financial goals.
